This is the official Nordicdots™ UK web-store. We ship orders within the United Kingdom and Ireland.

For orders outside of these countries, please visit the Nordicdots™ worldwide store.

We deliver most orders using Royal Mail's tracked services. Larger orders may be sent with DPD.

Yes, we offer free shipping on all orders above £50. For orders below, please review our prices on Delivery & Returns page.

All the orders are fulfilled daily and handed over to Royal Mail at 15:00 Monday to Friday. If you place an order before 14:00, your order will be shipped the same day! If the order is placed during weekends, we will ship it the next business day.

Once the order is shipped, you will automatically receive a tracking number. It is customers' responsibility to track the package, please contact our team if the order is not delivered or delayed.

If the request made before the order is fulfilled we can help you to cancel or modify your order. Once the order is fulfilled, we can no longer cancel the shipment.

We offer a 30-day return window from the day the package was received.
Returns are free for all our UK and Ireland customers.

Step 1. Go to account.nordicdots.co.uk

Step 2. Login to your account with your email used when placing the order.

Step 3. Choose the order and Request return for the items you wish to return.

Step 4. Once your request is approved, you will receive a Royal Mail return label by email. It will also be available in your account at account.nordicdots.co.uk

Step 5. Make sure the items your are returning are unworn, unused, with tags attached! Padel rackets must have the original protective film on the handle with the barcode and the racket should have no signs of use.

Step 6. Pack the items, attach the label drop off the package at the nearest Post Office.

Note! Once we receive a return, products will be inspected. We reserve the right to refuse to refund if the items show signs of use, makeup marks, dirt, holes, damages or are without the original barcodes and hangtags attached. Refunds may take up to 5 days from the day we receive the return.

We offer free exchanges. To make the process fast and easy, please make sure the item you are returning is in the original condition with no signs of use. Follow the steps to request a return from your account and put the comment to which size/color you wish to exchange.

Once we receive and inspect the returning item, we will ship the exchange free of charge.

If the racket is 100% unused, in original packaging and bag - it is eligible for a return. If the racket has signs of use or the handle protective film is removed - we won't accept the return.

Email us to business@nordicdots.com and present your company.
Please include your company name, website, tell us about your sales channels and quantities you need.